What happens after you order
The pharmacy reviews prescriptions before dispensing. After the prescription is verified and reviewed, the order can be prepared for shipment in appropriate packaging. Medications with specific storage needs may require temperature-conscious packaging.
Processing can depend on prescription details, pharmacist review, and the medication. Contact the pharmacy if you have a question about your order status.
Tracking your delivery
When a shipment has tracking information, you can use its tracking number to check progress. Patients with an account may also be able to view order status in the patient portal.
Delivery timelines
The pharmacy works to process orders promptly, with medication requirements and safety review in mind. Special packaging, refrigeration, prescription questions, or an additional pharmacist assessment can affect timing. Transit time can also vary, and Sunday delivery may not be available in every location.
Automatic refill options do not guarantee when an order will be processed or arrive. Request refills early and contact the pharmacy if a delay could leave you without medication.
Where we deliver
Delivery is available to eligible physical street addresses in the states currently served. Check the current delivery information on the FAQ page before placing an order. P.O. boxes, APO/FPO/DPO addresses, and package pickup points may not be eligible.
If something goes wrong
- If a package is delayed, lost, or damaged, contact the pharmacy at (317) 293-1700 or support@pharmaneek.com.
- If a refrigerated medication arrives warm or its packaging looks compromised, do not use it. Contact the pharmacy for guidance.
- If a delay may leave you without medication, let the pharmacy and your prescriber know as soon as possible.