Frequently asked questions.

Pharmaneek is for adults managing prescriptions for themselves, and parents or caregivers can ask our team about managing prescriptions for a family member. If you need medication urgently or may run out within a week, contact your current pharmacy or prescriber. You can also sign up now to prepare for future prescriptions.

You can transfer an existing prescription during sign-up, ask your prescriber to send a new prescription to Pharmaneek, or create an account to be ready for future prescription needs. Your prescriber can send prescriptions to 7345 Woodland Drive, Suite A, Indianapolis, IN 46278, or fax them to 317-981-6716. Call (317) 293-1700 if you need help getting started.

You can get help transferring prescriptions, managing prescription information, and arranging medication delivery when available. What is available depends on your prescription and delivery location. Contact our team with questions about your needs.

Ask your prescriber to send the prescription to Pharmaneek Pharmacy at 7345 Woodland Drive, Suite A, Indianapolis, IN 46278, or fax it to 317-981-6716. You can also sign up and request a transfer. Our team will review the prescription when it arrives.

Parents and caregivers can contact our team to ask about managing prescriptions for a family member. We will help explain the next steps.

Some medications arrive as a powder that must be mixed before the first dose. Find the video walkthrough on our How to Mix Your Medication page (/education/mixing). Always follow the instructions supplied with your medication. If anything looks different, call (317) 293-1700, Monday through Friday, 8am–5pm.

Call our pharmacy team at (317) 293-1700, Monday through Friday, 8am–5pm, or email info@pharmaneek.com. For urgent medication needs, contact your current pharmacy or prescriber. In a medical emergency, call 911.

Insurance coverage varies by plan and medication. When prescription and insurance information are available, you can review the applicable price before deciding how to proceed. Contact our team if you have a question about your plan.

Major credit and debit cards are accepted. Flexible Spending Account (FSA) and Health Savings Account (HSA) cards may be used for eligible items. Eligibility depends on the item and your account.

A copay is the amount you pay for a covered prescription under your insurance plan. Your plan determines the copay, and the amount can vary by medication and coverage. Review the price shown for your prescription or contact your insurer with plan-specific questions.

Sign in to your account to review or update your information, or contact our team for help. Insurance coverage and prescription pricing depend on the details provided by your plan.

We currently deliver to physical addresses in Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Illinois, Indiana, Kentucky, Maine, Massachusetts, Michigan, Missouri, Nevada, New Mexico, New York, Ohio, Pennsylvania, Rhode Island, South Dakota, and Wyoming. Delivery availability also depends on your prescription. We cannot ship to P.O. boxes, APO/FPO/DPO addresses, or other pickup points. Contact our team to confirm whether delivery is available to your address.

You will receive a text with a tracking number once your order ships. Use that number to follow your package in transit. If you need help, contact our team.

Delivery timing varies by order and location. Some medications need special packaging, refrigeration, or an additional assessment by a pharmacist. We will share available timing information for your order; contact us if you have a question.

We are committed to protecting your privacy and safeguarding your protected health information. HIPAA governs how we may use and disclose protected health information, such as medication history, medical conditions, and health insurance information.

For a medication question, call (317) 293-1700, Monday through Friday, 8am–5pm, or email info@pharmaneek.com. If you have an urgent medication need, contact your current pharmacy or prescriber. In a medical emergency, call 911.